Privacy Policy

Privacy Policy

Effective Date: May 2026

Welcome to ClassMate.

ClassMate is a product of ClassMate Africa (“ClassMate”, “ClassMate Africa”, “we”, “our”, or “us”). We are committed to protecting the privacy, security, and integrity of all schools, students, parents, teachers, staff, and users who interact with our platform.

This Privacy Policy explains how we collect, use, process, store, and protect information when you access or use the ClassMate platform, website, mobile applications, and related services.

1. About ClassMate

ClassMate is a School Operating System built for African schools. The platform enables educational institutions to manage academics, attendance, communication, payments, and school operations from one unified platform.

2. Information We Collect

We may collect and process the following categories of information:

A. School Information

  • School name

  • School address

  • Contact information

  • School branding assets (logos, images, themes)

  • Administrative setup information

B. User Information

Students

  • Full name

  • Student identification number

  • Class and academic records

  • Attendance history

  • Parent or guardian information

  • Profile images (optional)

Teachers & Staff

  • Full name

  • Employment and role information

  • Attendance records

  • Contact information

Parents & Guardians

  • Names

  • Phone numbers

  • Email addresses

  • Linked student information

C. Financial Information

  • Fee payment records

  • Billing and invoice information

  • Transaction references

  • Payment history

ClassMate does not store sensitive payment credentials such as:

  • Mobile money PINs

  • Card CVV numbers

  • Bank passwords

D. Technical Information

We may automatically collect:

  • IP addresses

  • Device information

  • Browser type

  • Login activity

  • Usage analytics

  • System logs

  • Notification tokens

3. How We Use Information

We use collected information to:

  • Operate and maintain the ClassMate platform

  • Manage school operations efficiently

  • Facilitate communication between schools and stakeholders

  • Process attendance, academic, and payment records

  • Improve platform functionality and performance

  • Provide customer support

  • Send important notifications and updates

  • Prevent unauthorized access, fraud, or abuse

  • Enhance platform security and reliability

4. Data Ownership

Schools retain ownership of institutional data stored within ClassMate.

ClassMate Africa acts as a technology service provider responsible for securely processing and storing such data on behalf of schools.

5. Data Security

We implement industry-standard security measures designed to protect data and platform integrity, including:

  • Secure encrypted connections (SSL/HTTPS)

  • Authentication and access controls

  • Role-based permissions

  • Secure cloud infrastructure

  • Server and firewall protection

  • Activity monitoring and audit logs

While we strive to protect all data, no electronic platform or internet transmission can be guaranteed to be 100% secure.

6. User Roles & Access

Access to information within ClassMate is controlled using permission-based user roles, including:

  • Super Administrators

  • School Administrators

  • Teachers

  • Students

  • Parents/Guardians

  • Staff Members

Users are responsible for maintaining the confidentiality of their account credentials.

7. Mobile Applications

ClassMate mobile applications may request certain permissions and collect limited device information necessary for:

  • authentication,

  • push notifications,

  • security,

  • app performance improvements.

Users may control app permissions through their device settings.

8. Third-Party Services

ClassMate may integrate with trusted third-party providers such as:

  • payment gateways,

  • cloud hosting services,

  • analytics providers,

  • authentication services,

  • communication and notification systems.

These providers only process information necessary to support their services.

9. Cookies & Tracking Technologies

Our website and applications may use cookies and related technologies to:

  • maintain sessions,

  • remember user preferences,

  • improve user experience,

  • analyze platform usage and performance.

Users may disable cookies in their browser settings, though some features may not function correctly.

10. Data Retention

We retain information only for as long as necessary to:

  • provide services,

  • comply with legal obligations,

  • resolve disputes,

  • maintain operational records,

  • enforce agreements.

Schools may request export or deletion of certain data, subject to operational and legal requirements.

11. Children's Privacy

ClassMate is designed for educational institutions and may process student information under the authorization and supervision of schools and parents or guardians where applicable.

Schools are responsible for ensuring they have the appropriate authority and consent to manage student data within the platform.

12. International Data Processing

ClassMate primarily serves schools across Africa. Data may be securely processed or stored using trusted cloud infrastructure providers located in different regions depending on operational requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • platform updates,

  • legal requirements,

  • operational changes,

  • security improvements.

Updated versions will be published within the platform or on our website.

14. Contact Information

For questions, support, or privacy-related concerns, please contact:

ClassMate Africa
Accra, Ghana
Email: hello@classmate.africa
Website: classmate.africa

15. Acceptance of Policy

By accessing or using ClassMate, users acknowledge that they have read, understood, and agreed to this Privacy Policy.

ClassMate
The Operating System for African Schools.