Privacy policy

ClassMate Africa: Privacy Policy

Effective Date: May 2026

Welcome to ClassMate Africa.

ClassMate Africa (“we”, “our”, or “us”) is committed to protecting the privacy, security, and integrity of all schools, students, parents, teachers, staff, administrators, and other users who interact with our services, platforms, websites, mobile applications, and related systems.

This Privacy Policy explains how ClassMate Africa collects, uses, processes, stores, shares, and protects information when you access or use our services.

1. About ClassMate Africa

ClassMate Africa is a School Operating System built for African schools. We provide technology solutions that enable educational institutions to manage academics, attendance, communication, payments, administration, and other school operations through a unified digital platform.

Our services are designed to help schools and their communities operate more efficiently while maintaining appropriate standards of privacy, security, and data protection.

2. Information We Collect

Depending on how you interact with ClassMate Africa, we may collect and process the following categories of information.

A. School Information

We may collect information relating to schools and educational institutions, including:

  • School name

  • School address

  • Contact information

  • School registration or administrative information

  • School branding assets, including logos, images, and themes

  • Academic and administrative configuration information

  • Information about school administrators and authorized representatives

B. User Information

Students

Where authorized by a school or other appropriate party, we may process information relating to students, including:

  • Full name

  • Student identification number

  • Date of birth, where required

  • Class and academic records

  • Attendance history

  • Parent or guardian information

  • Profile images, where provided

  • School-related performance and participation records

Teachers and Staff

We may collect information relating to teachers and staff, including:

  • Full name

  • Employment and role information

  • Contact information

  • Attendance records

  • Assigned classes, subjects, or responsibilities

  • Other information necessary for school administration

Parents and Guardians

We may collect:

  • Full name

  • Phone number

  • Email address

  • Relationship to student

  • Linked student information

  • Communication and notification preferences

Administrators and Other Users

We may collect information necessary to establish and manage user accounts, permissions, and access, including:

  • Name

  • Contact information

  • Account credentials

  • Role and permissions

  • Login and authentication information

  • Activity associated with the account

3. Financial Information

ClassMate Africa may process financial and transaction-related information necessary to facilitate school payments and financial administration, including:

  • Fee payment records

  • Billing and invoice information

  • Transaction references

  • Payment status

  • Payment history

  • Related financial records maintained by schools

ClassMate Africa does not intentionally store sensitive payment credentials such as:

  • Mobile money PINs

  • Card CVV numbers

  • Bank passwords

  • Other confidential payment authentication credentials

Where payments are processed through third-party payment providers, such providers may collect and process payment information in accordance with their own privacy policies and applicable requirements.

4. Technical and Usage Information

When users access or use ClassMate Africa, we may automatically collect certain technical and usage information, including:

  • IP addresses

  • Device type and information

  • Operating system

  • Browser type

  • Login activity

  • Access times and dates

  • Usage analytics

  • System logs

  • Notification tokens

  • Application performance information

  • Security and diagnostic information

This information helps us maintain, secure, monitor, and improve our services.

5. How We Use Information

ClassMate Africa may use collected information to:

  • Provide and operate our services

  • Manage school operations efficiently

  • Create and manage user accounts

  • Facilitate communication between schools and their stakeholders

  • Process attendance and academic records

  • Facilitate school payment and financial administration

  • Provide customer support

  • Send important notifications, alerts, and service updates

  • Maintain and improve platform functionality

  • Monitor and improve system performance

  • Prevent unauthorized access, fraud, abuse, and other security threats

  • Investigate and resolve technical or operational issues

  • Comply with applicable legal and regulatory obligations

  • Enforce our agreements, policies, and terms

  • Protect the rights, property, and security of ClassMate Africa, our users, and other parties

6. Data Ownership and Responsibility

Schools generally retain ownership and control of institutional and student-related information submitted to ClassMate Africa through their accounts.

ClassMate Africa processes such information primarily to provide the services requested by the relevant school or institution.

Schools are responsible for ensuring that they have the appropriate authority, permissions, notices, and consents, where required, to collect and manage personal information through our services.

Nothing in this Privacy Policy is intended to transfer ownership of school records or institutional data to ClassMate Africa.

7. Data Security

ClassMate Africa implements reasonable and industry-standard technical and organizational security measures designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

  • Secure encrypted connections using SSL/HTTPS

  • Authentication and access controls

  • Role-based permissions

  • Secure cloud infrastructure

  • Server and firewall protection

  • Activity monitoring

  • Audit logs

  • Security monitoring and maintenance

  • Controlled access to systems and information

Access to information is limited based on user roles, responsibilities, and legitimate operational requirements.

While we take reasonable measures to protect information, no electronic system, website, application, network, or internet transmission can be guaranteed to be completely secure.

8. User Roles and Access

Access to information within ClassMate Africa is controlled through permission-based user roles.

Depending on the services enabled by a school, these roles may include:

  • Super Administrators

  • School Administrators

  • Teachers

  • Students

  • Parents and Guardians

  • Staff Members

  • Other authorized users

Users are responsible for maintaining the confidentiality of their account credentials and for notifying the appropriate school administrator or ClassMate Africa if they believe their account has been compromised.

Users should not share passwords, authentication codes, or other account credentials with unauthorized persons.

9. Mobile Applications

ClassMate Africa mobile applications may request certain device permissions and collect limited device information where necessary to provide and improve our services.

These permissions may be used for purposes including:

  • Authentication

  • Push notifications

  • Account security

  • Communication

  • Application functionality

  • Performance monitoring

  • Technical diagnostics

Users may manage or withdraw certain application permissions through their device settings. Disabling certain permissions may affect the availability or functionality of some features.

10. Third-Party Services

ClassMate Africa may use or integrate with trusted third-party service providers to support the operation and delivery of our services.

These providers may include:

  • Payment gateways

  • Cloud hosting providers

  • Analytics providers

  • Authentication services

  • Communication and messaging providers

  • Notification services

  • Security and infrastructure providers

Third-party providers may process information on our behalf or as necessary to provide their respective services.

We seek to work with service providers that maintain appropriate security and privacy practices. Where required, third-party providers may be subject to contractual obligations concerning the handling and protection of information.

11. Cookies and Tracking Technologies

Our websites, applications, and services may use cookies and similar technologies to:

  • Maintain user sessions

  • Remember user preferences

  • Authenticate users

  • Improve user experience

  • Analyze platform usage

  • Monitor performance

  • Improve security

  • Understand how our services are used

Users may be able to disable or manage cookies through their browser or device settings.

However, disabling certain cookies or technologies may affect the functionality of some services.

12. Data Retention

ClassMate Africa retains information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our services

  • Maintain operational records

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Prevent fraud and abuse

  • Enforce agreements

  • Maintain security and audit records

The length of time information is retained may depend on the type of information, the nature of the service, the school's requirements, and applicable legal obligations.

Schools may request the export or deletion of certain information, subject to applicable operational, contractual, security, and legal requirements.

13. Children's Privacy

ClassMate Africa provides services to educational institutions and may process information relating to children and students as part of providing those services.

We recognize the importance of protecting children's personal information.

Schools and educational institutions using ClassMate Africa are responsible for ensuring that they have the appropriate authority, permissions, notices, and consents required to collect and manage student information through our services.

Parents or legal guardians may contact the relevant school regarding questions or requests concerning student information managed through the school's ClassMate Africa account.

Where appropriate and legally required, ClassMate Africa will cooperate with schools, parents, guardians, and relevant authorities regarding the protection of children's information.

14. International Data Processing

ClassMate Africa primarily serves schools and educational institutions across Africa.

Depending on our operational requirements and the infrastructure used to provide our services, information may be securely processed, transferred, or stored using trusted service providers and cloud infrastructure located in different countries or regions.

Where information is transferred across borders, ClassMate Africa seeks to apply appropriate safeguards consistent with applicable data protection requirements.

15. Your Privacy Rights

Depending on applicable law and the circumstances in which we process your information, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where legally permitted

  • Object to or request restriction of certain processing

  • Request a copy or export of certain information

  • Withdraw consent where processing is based on consent

  • Raise a privacy-related concern or complaint

Where information is managed on behalf of a school, requests may need to be directed to the relevant school or institution first.

You may also contact ClassMate Africa regarding privacy-related requests, and we will assist where appropriate.

16. Information Sharing and Disclosure

ClassMate Africa does not sell users' personal information.

We may disclose or provide access to information where reasonably necessary to:

  • Provide and operate our services

  • Support schools and authorized users

  • Process transactions

  • Work with trusted service providers

  • Maintain security and prevent fraud

  • Comply with applicable laws, regulations, legal processes, or lawful requests

  • Protect the rights, safety, property, or security of ClassMate Africa, our users, or other parties

  • Support a corporate transaction, such as a merger, acquisition, restructuring, or transfer of assets, where legally permitted

We seek to limit disclosures to information that is reasonably necessary for the relevant purpose.

17. Data Breaches and Security Incidents

ClassMate Africa maintains security measures designed to detect, prevent, and respond to unauthorized access and other security incidents.

Where we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and address it.

Where notification is required by applicable law, we will provide notification to the appropriate parties within the legally required timeframe.

18. Changes to This Privacy Policy

ClassMate Africa may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • Platform or technology updates

  • Changes in legal or regulatory requirements

  • Operational changes

  • Security improvements

  • Changes to our privacy practices

When significant changes are made, we may provide notice through our website, platform, application, email, or other appropriate communication channels.

The updated version will become effective on the date specified in the revised Privacy Policy.

19. Contact Information

For questions, support, privacy requests, or concerns regarding this Privacy Policy or the way ClassMate Africa handles information, please contact us:

ClassMate Africa
Accra, Ghana
Email: hello@classmate.africa
Website: classmate.africa

20. Acceptance of This Policy

By accessing or using ClassMate Africa's services, users acknowledge that they have read and understood this Privacy Policy.

Where applicable, continued use of our services following the publication of an updated Privacy Policy may constitute acceptance of the revised policy, subject to applicable law.

ClassMate Africa
The Operating System for African Schools.