Terms & conditions

ClassMate Africa: Terms & Conditions

Effective Date: May 2026

Welcome to ClassMate Africa.

These Terms & Conditions (“Terms”) govern your access to and use of ClassMate Africa’s websites, platforms, mobile applications, software, services, and related systems (collectively, the “Services”).

By accessing, registering for, or using any ClassMate Africa Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use the Services.

1. About ClassMate Africa

ClassMate Africa provides digital school management and administrative technology solutions designed to help educational institutions manage and coordinate their academic, administrative, financial, communication, and operational activities.

Our Services may include features for:

  • School administration

  • Student management

  • Teacher and staff management

  • Academic records

  • Attendance management

  • Parent and guardian communication

  • School fee and payment administration

  • Timetables and scheduling

  • Notifications and announcements

  • Reports and analytics

  • User and access management

  • Other school-related services and features

The features available to a particular school or user may depend on the services subscribed to, configured, or authorized by the relevant institution.

2. Eligibility and Authority

By using the Services, you represent that:

  • You are legally capable of entering into a binding agreement where required by applicable law;

  • The information you provide is accurate and complete;

  • You have the authority to accept these Terms on your own behalf or on behalf of the school or institution you represent;

  • You will use the Services in accordance with these Terms and applicable laws.

Where an account is created or managed on behalf of a school, the person creating or administering the account confirms that they have the necessary authority to do so.

3. School Accounts and Registration

Schools and authorized users may be required to create accounts to access certain Services.

When creating an account, users agree to:

  • Provide accurate and current information;

  • Keep account information updated;

  • Maintain the confidentiality of login credentials;

  • Protect passwords and authentication information;

  • Prevent unauthorized access to their accounts;

  • Notify ClassMate Africa promptly of suspected unauthorized access or security breaches.

ClassMate Africa reserves the right to suspend or restrict accounts where we reasonably believe that an account has been compromised, misused, or created using inaccurate or fraudulent information.

4. User Roles and Permissions

ClassMate Africa may provide different access levels based on user roles, including:

  • Super Administrators

  • School Administrators

  • Teachers

  • Students

  • Parents and Guardians

  • Staff Members

  • Other authorized institutional personnel

Access to information and features is determined by the permissions assigned to each user.

Schools are responsible for appropriately assigning and managing user roles and permissions within their accounts.

Users must not attempt to access information, accounts, features, or systems that they are not authorized to access.

5. Acceptable Use

Users agree to use ClassMate Africa responsibly, lawfully, and only for legitimate educational, administrative, and institutional purposes.

Users must not:

  • Use the Services for unlawful activities;

  • Attempt to gain unauthorized access to systems or accounts;

  • Access information belonging to another user without authorization;

  • Upload malicious software, viruses, or harmful code;

  • Interfere with or disrupt the operation of the Services;

  • Attempt to bypass security or access controls;

  • Reverse engineer, decompile, or disassemble the Services except where permitted by applicable law;

  • Copy, reproduce, resell, or commercially exploit the Services without authorization;

  • Use the Services to distribute spam, scams, or fraudulent communications;

  • Upload content that infringes another person's intellectual property or privacy rights;

  • Harass, threaten, abuse, or harm other users;

  • Use the Services in a way that could damage ClassMate Africa, its infrastructure, or other users.

ClassMate Africa may investigate suspected violations and take appropriate action, including restricting or terminating access.

6. School Responsibilities

Schools using ClassMate Africa are responsible for:

  • Providing accurate institutional information;

  • Managing authorized users and their permissions;

  • Maintaining appropriate account security;

  • Ensuring that staff, students, parents, and other users comply with applicable policies;

  • Obtaining any required permissions, notices, or consents relating to information submitted to the Services;

  • Ensuring that the information they provide is lawful and accurate;

  • Using the Services in compliance with applicable laws and regulations.

Schools remain responsible for decisions they make using information, reports, records, or analytics generated through the Services.

7. Student, Parent, Teacher, and Staff Accounts

Where schools provide access to students, parents, teachers, or staff, such accounts may be created, managed, or authorized by the relevant institution.

Users are responsible for maintaining the security of their accounts and must not share login credentials with unauthorized individuals.

Parents and guardians are responsible for ensuring that information they provide to ClassMate Africa or their school is accurate and up to date.

Students must use the Services in accordance with instructions provided by their school and applicable laws.

8. School Data and User Content

Schools and authorized users may submit, upload, store, or otherwise provide information and content through the Services, including:

  • Student records

  • Staff records

  • Academic information

  • Attendance records

  • Financial records

  • School communications

  • Images and documents

  • School branding materials

  • Other institutional information

Schools generally retain ownership of their institutional data and content.

By using the Services, schools grant ClassMate Africa the necessary permission to host, store, process, transmit, display, and otherwise use such information solely as reasonably necessary to provide, maintain, secure, and improve the Services and to fulfill our contractual and legal obligations.

Schools are responsible for ensuring that they have the necessary rights, authority, and permissions to provide such information to ClassMate Africa.

9. Privacy and Data Protection

ClassMate Africa takes privacy and data protection seriously.

Our collection, use, processing, storage, and protection of personal information are described in our applicable Privacy Policies.

By using the Services, users acknowledge that their information may be processed in accordance with the applicable ClassMate Africa Privacy Policy.

Schools are responsible for ensuring that their use of ClassMate Africa complies with applicable data protection requirements and their obligations toward students, parents, teachers, staff, and other individuals.

10. Intellectual Property

All rights, title, and interest in and to the ClassMate Africa Services, including software, platform architecture, interface designs, trademarks, logos, graphics, documentation, text, features, and other proprietary materials, belong to ClassMate Africa or its applicable licensors unless otherwise stated.

Nothing in these Terms grants users ownership of ClassMate Africa's intellectual property.

Subject to these Terms, ClassMate Africa grants authorized users a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purposes.

Users must not copy, modify, distribute, sell, license, or create derivative works from ClassMate Africa's proprietary materials without prior written authorization.

11. School Branding and Uploaded Materials

Schools may upload or provide logos, photographs, documents, themes, colors, names, and other branding or institutional materials.

Schools retain their rights in such materials.

By submitting these materials, schools confirm that they have the necessary rights and permissions to use them and authorize ClassMate Africa to display and process them as reasonably necessary to provide the Services.

12. Payments and Fees

Certain ClassMate Africa Services may require payment of subscription fees, service fees, transaction charges, or other applicable charges.

Where applicable:

  • Fees will be communicated to the relevant school or customer before or during subscription;

  • Applicable taxes or government charges may be added where required;

  • Payment obligations must be fulfilled according to the agreed payment terms;

  • Certain fees may be non-refundable except where otherwise agreed or required by law;

  • Third-party payment providers may apply their own terms and charges.

ClassMate Africa may suspend or restrict access to paid Services where applicable fees remain unpaid after reasonable notice.

Specific pricing, subscription, billing, refund, or payment arrangements may be governed by a separate agreement, quotation, invoice, or service order between ClassMate Africa and the relevant customer.

13. Third-Party Services

ClassMate Africa may integrate with third-party services, including:

  • Payment providers

  • Cloud infrastructure providers

  • Authentication services

  • Communication and messaging services

  • Analytics services

  • Other technology and service providers

Third-party services may be subject to separate terms and privacy policies.

ClassMate Africa is not responsible for the independent operation, availability, policies, or practices of third-party services that are outside our reasonable control.

14. Service Availability

We aim to provide reliable and continuous access to our Services.

However, we do not guarantee that the Services will:

  • Always be available;

  • Operate without interruption;

  • Be completely free of errors;

  • Be available on every device or network;

  • Always meet every individual user's requirements.

Services may occasionally be unavailable due to:

  • Scheduled maintenance

  • System upgrades

  • Security measures

  • Technical failures

  • Internet or telecommunications issues

  • Third-party service interruptions

  • Events beyond our reasonable control

Where reasonably possible, we may provide notice of planned maintenance or significant service interruptions.

15. Updates and Changes to Services

ClassMate Africa may modify, improve, replace, or discontinue features or portions of the Services from time to time.

Changes may include:

  • New features

  • Improved functionality

  • Security updates

  • Interface changes

  • Removal of outdated features

  • Changes required for legal or regulatory compliance

We may make such changes without prior notice where they do not materially affect the core functionality of the Services.

16. Accuracy of Information

ClassMate Africa aims to provide reliable and accurate Services.

However, we do not guarantee that all information displayed, generated, calculated, or communicated through the Services will always be complete, accurate, current, or error-free.

Schools and authorized users remain responsible for verifying important information before relying on it for significant academic, financial, administrative, or other decisions.

17. Payments and Financial Records

Where ClassMate Africa provides payment-related functionality, the Services may display or process information relating to school fees, invoices, transactions, and payment status.

ClassMate Africa does not guarantee the availability or uninterrupted operation of third-party payment networks or financial institutions.

Users should verify payment information and retain appropriate transaction records.

ClassMate Africa is not responsible for delays, failures, reversals, or errors caused by third-party payment providers, banks, mobile money operators, or other financial institutions beyond our reasonable control.

18. Communications

By using the Services, users may receive service-related communications, including:

  • Account notifications

  • Security alerts

  • School announcements

  • System notifications

  • Administrative communications

  • Payment reminders

  • Technical updates

Certain communications are necessary for the operation and security of the Services and may not be disabled.

Where applicable, users may manage optional notification preferences through the Services or their device settings.

19. Suspension and Termination

ClassMate Africa may suspend, restrict, or terminate access to the Services where reasonably necessary, including where:

  • These Terms are violated;

  • An account is used for unlawful or fraudulent activities;

  • There is a security risk;

  • An account has been compromised;

  • Required fees remain unpaid;

  • Continued access could harm the Services, ClassMate Africa, or other users;

  • Required by law or a lawful authority.

Schools may also terminate their use of the Services in accordance with their applicable subscription or service agreement.

Upon termination, access to certain Services may cease and applicable data retention or deletion procedures may apply.

20. Consequences of Termination

Following termination or expiration of Services:

  • User access may be disabled;

  • School access may be restricted;

  • Certain data may remain temporarily stored where necessary for legal, security, backup, or operational purposes;

  • Data may subsequently be deleted in accordance with applicable retention policies and agreements.

Where applicable, schools may request an export of their data before or following termination, subject to technical, contractual, security, and legal requirements.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.

ClassMate Africa does not guarantee that the Services will be uninterrupted, completely secure, error-free, or suitable for every particular purpose.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, ClassMate Africa will not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to the use of, or inability to use, the Services.

This may include losses arising from:

  • Loss of profits

  • Loss of business opportunities

  • Loss of goodwill

  • Loss of anticipated savings

  • Loss resulting from service interruption

  • Loss caused by unauthorized access resulting from circumstances outside our reasonable control

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by applicable law, users and institutions agree to indemnify and hold ClassMate Africa, its officers, employees, contractors, and service providers harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Their violation of these Terms;

  • Their unlawful use of the Services;

  • Their unauthorized access to the Services;

  • Their infringement of another person's rights;

  • Content or information they submit without having the necessary authority or permissions.

24. Force Majeure

ClassMate Africa will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Acts of government

  • War or civil unrest

  • Internet or telecommunications failures

  • Power outages

  • Cyberattacks

  • Widespread infrastructure failures

  • Epidemics or pandemics

  • Third-party service failures

  • Other events beyond our reasonable control

We will take reasonable steps to restore affected Services when circumstances permit.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the Republic of Ghana, unless otherwise required by applicable law or agreed in a separate written agreement.

Any dispute arising in connection with these Terms or the Services shall, where possible, first be addressed through good-faith discussions between the parties.

Where a dispute cannot be resolved amicably, the parties may seek resolution through the appropriate courts or legally recognized dispute-resolution mechanisms in Ghana.

26. Changes to These Terms

ClassMate Africa may update these Terms periodically to reflect:

  • Changes to our Services

  • New features or functionality

  • Legal or regulatory requirements

  • Security improvements

  • Operational changes

  • Changes to our business practices

Where material changes are made, we may provide reasonable notice through our website, platform, application, email, or other appropriate communication channels.

The updated Terms will become effective on the date specified in the revised version.

Continued use of the Services after the effective date of updated Terms may constitute acceptance of the revised Terms, subject to applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain in full force and effect.

28. Entire Agreement

These Terms, together with any applicable service agreements, subscription agreements, order forms, policies, or other written agreements between ClassMate Africa and a customer, constitute the agreement governing the use of the Services.

Where a separate written agreement conflicts with these Terms, the terms of that specific agreement may prevail to the extent of the conflict.

29. Contact Information

For questions, support, legal inquiries, or concerns regarding these Terms, please contact:

ClassMate Africa
Accra, Ghana
Email: hello@classmate.africa
Website: classmate.africa

30. Acceptance of Terms

By accessing, registering for, or using ClassMate Africa's Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you are using the Services on behalf of a school, educational institution, organization, or other entity, you confirm that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must discontinue your use of the Services.

ClassMate Africa
The Operating System for African Schools.